Return & Refund Policy

7-Day Checking Warranty

Every used, refurbished, or open-box Google Pixel device purchased from ZELLEN comes with a 7-day checking warranty starting from the delivery date. This warranty gives you ample time to inspect the Google Pixel hardware features, battery performance, screen response, and network connectivity.

If you discover any hardware defect that was not disclosed in the product description, ZELLEN will replace the device with an equivalent unit, repair the defect, or provide a full refund if a suitable replacement is not in stock.

What is Covered

The ZELLEN checking warranty covers all critical hardware failures and undisclosed defects. The specific items covered include:

• Critical component failures (including motherboard faults, screen defects, display lines, and camera module failures).
• Significant battery health discrepancies (if battery health is markedly lower than disclosed).
• Undisclosed physical or cosmetic damage not visible in the listing photos.
• Cellular network and SIM slot issues (excluding PTA tax payments or standard PTA blocks on non-PTA items).

What is Not Covered

The checking warranty does not cover issues arising after delivery due to:

• Accidental drops, liquid/water damage, or physical impact.
• Unauthorized repair attempts, third-party teardown, or modification.
• Software bricking caused by custom ROM flashing, root modifications, or bootloader manipulation.
• Change of mind after the device has been delivered and inspected in accordance with the listing.

Refund Process & Timelines

Once the returned item is received at our facility and the reported defect is verified by our technicians, approved refunds are processed within 24–48 hours via direct bank transfer, Raast, or JazzCash to the account provided by the customer.